Network Service Provider (NSP) follows a simple and transparent refund policy. This policy explains when and how refunds are processed for our services and products. Please read it before purchasing any of our services or products.

Each refund request is reviewed individually and subject to the relevant terms and conditions. Refunds apply only to eligible services and products and are processed only after approval.

A refund may apply in the following cases:

• The service or product was not delivered or activated.
• A duplicate payment was made for the same order by mistake.
• An advance-paid product or service is out of stock or cannot be supplied.
• Cancellation by the customer before installation (as per the terms).

Refunds are generally not applicable in the following cases:

• Services already used or consumed.
• Setup or installation fees once the work is done.
• Custom software or development work.
• Discount coupons, promo codes, or gift cards.
• Partial-month usage or third-party charges.

To request a refund, contact us by email or other channels with your order details. We verify the request, and if approved, the refund is issued to the original payment method.

The following may apply when determining the refund amount:

• Bank or Payment Gateway charges may be deducted, subject to the terms and conditions of the relevant Bank or Payment Gateway.
• Once installation is done, the installation fee will be deducted from the refund amount.
• The customer may also get back the extra subscription fee stored in his/her account, if applicable.

Refunds will generally be made within 7–10 working days after service cancellation by the subscriber or after approval of the refund. This timeline may vary slightly depending on the processing time of the bank or payment gateway.

If a product or service is unavailable or goes out of stock, we may suggest a similar/alternative product or refund the advance payment. If a product price is shown abnormally low by mistake, that order may be cancelled and refunded.

Natural disasters, global situations, or other unforeseen (force majeure) events may affect the refund process and timeline. In such cases, we will inform the customer as soon as possible.

Refunds are generally issued to the original payment method:

• Mobile banking (bKash / Nagad / Rocket): to the same wallet number.
• Card payment: to the same card/account.
• Bank transfer: to the customer’s bank account.

For any questions or requests regarding refunds, contact us at: email info@nspbd.net, phone +880 1919 626699, address: 43, Joarder Rd, Kushtia City.