Network Service Provider (NSP — “we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, share and protect information when you use our websites (nspbd.net and related domains), internet services, and software products (Ultimate ISP, ISP LOG, Amar WiFi, My Diagram, My NMS, Moonplex). By using our services, you agree to this Policy.

We may collect the following types of information:

• Personal information: name, email address, phone number, address, identity/account details, and billing or payment information.
• Technical information: IP address, device information, browser type, operating system, and access logs.
• Service & usage data: usernames, configurations, server and file names, and software-related logs.
• Feedback data: ratings, feedback text, and other input you provide.

We collect information in three main ways:

• Directly from you: during registration, order forms, contact, or support requests.
• Automatically: through cookies, logs, and your use of our software and website.
• From third parties: such as payment gateways and authorized resellers or partners.

We use your information for legitimate business purposes only, such as:

• To set up your account and to provide and maintain our services.
• For billing, payment processing, and authenticating End Users’ access.
• To provide support, troubleshoot issues, and respond to queries.
• To improve our services and send necessary notifications or updates.
• To ensure security, prevent fraud, and comply with applicable laws.

We are committed to ensuring the security, confidentiality and integrity of your information in accordance with market best practices. Information is protected by encryption, and access is limited to authorized personnel based on role-based access control. We generally retain user information for 1 year from the date you stop using our service, unless you request earlier deletion or we are legally required to retain it longer. Keeping your password confidential is your responsibility.

We do not rent, sell or share your Personal Information with third parties. We may disclose information only in the following cases: with our trusted service providers (such as payment gateways and hosting) who act under agreement; to comply with applicable law, regulation, legal process or government request; and to investigate or prevent illegal activity, suspected fraud, or security issues.

Under applicable Data Protection Law, you have the right to:

• Request access to your personal data.
• Rectify inaccurate data or have your data deleted.
• Restrict or object to the processing of your data.
• Transfer your data in a commonly used, machine-readable format.
• Withdraw your consent at any time.

Our website uses cookies and similar technologies to make the site work properly, remember your preferences (such as language selection), and understand usage statistics. You can control or delete cookies through your browser settings, though some website features may be limited as a result.

Our services are not directed to children, and we do not knowingly collect personal information from minors. If a parent or guardian believes that a child has provided us with information, please contact us and we will remove such information as soon as possible.

Your information is primarily stored and processed in Bangladesh. However, some trusted third-party or cloud services we use may be located in other countries. In such cases, we ensure your information remains protected under appropriate safeguards.

We reserve the right to change this Privacy Policy at any time. If we make changes, we will post them on this page with a new effective date. For material changes, we will notify you by email or through notices on our offerings. We encourage you to review this page periodically.

We process your information on the following legal bases: your consent, performance of a service contract, compliance with legal obligations, and our legitimate business interests. This Policy is governed by the applicable laws of Bangladesh.

For any questions or requests regarding this Privacy Policy, contact us at: email info@nspbd.net, phone +880 1919 626699, address: 43, Joarder Rd, Kushtia City.